As the world’s economies face off against the effects of a lingering recession, Nclose remains the exception – boasting a consistent upward trend in terms of client and revenue growth.
“When we opened our doors for business in 2007 we couldn’t have known that we were setting sail into the heart of one of the largest ever crashes in economic history,” says Martin Potgieter, director at Nclose. “And even though South Africa remained relatively safe from major financial fallout, many businesses have closed over the last few years, and most have shown a decline in sales and market growth.”
With a single digit figure client base in 2007, Nclose’s year-on-year growth is an eye-opener, given the circumstances. With an agility that results from a dedicated and responsive approach to its clients’ requirements, their current client base is in the late thirties over a four year period, with annual growth increasing by 50-80% year on year. Martin notes that the majority of this growth has been in managed services where Nclose monitors and maintains clients’ networks – ensuring optimal ongoing performance and protection.
The Nclose formula is a simple combination of world-class products and services that are applied and administered by a team with an unshakeable focus on their client’s security needs.
“We’re very proud of the fact that we have yet to lose a client once they have entered into a relationship with Nclose,” says Stephen Osler, who directs Nclose together with Martin. “The unique partnerships that develop with our clients over time are based on trust. They are aware that we have their best interests at heart and this allows us to explore and expand the relationships that we have with them, often leading to better, more tailored solutions being applied.”
The Nclose team often finds itself working alongside IT infrastructure teams from other companies – contrary to the general arrangement where one firm is contracted to provide IT infrastructure as well as security. Stephen says that this is a real sign of the belief that their clients have in the level and integrity of the service that Nclose provides. He goes on to note that this arrangement is also preferable to a single vendor solution as it provides the client with increased transparency with regards to the effectiveness of the IT security solution in place.
With clients ranging from small businesses to large corporates and spanning all major industrial sectors – including financial services and insurance, Nclose continues to set an upward trend that even its larger competitors are unable to match. Nclose’s steady expansion – despite faltering economic conditions – is proof that customers value relationships that offer value, and are willing to maintain these regardless of the challenges that they my face.